During the 'checkout' process we give you the option of accepting substitutions.  In the unlikely event that a product is unavailable, and you have chosen to accept substitutions, your Personal Shopper will carefully select an alternative for you.  The item will be of the best quality or bigger pack size but you will only be charged the price of the original product you ordered and if you're not happy with the product we choose, we will refund the cost to your card.